10 Habits of A Great Restaurant Manager

Use these tips to train your new manager for success.

Running a successful restaurant can be challenging on even the best of days. With a large staff to manage and customers to feed, your restaurant manager feels the stress.

You want to provide the best tool for your manager to do his/her best. It’s in your best interest to support your restaurant manager and help him/her succeed because ultimately that means your restaurant does better.

Let’s look at this list of eight habits of a great restaurant manager. Whether you’re hiring a new team member or supporting a current one, here are some tips to get you both moving in the right direction.

#1: Lead by Example

A great restaurant manager showcases good habits by modeling them.

Train your staff by leading by example. For example, if you want your staff to come to work on time, your manager should arrive on time. If you want your staff to clean the restaurant properly, the manager should show them how.

It’s good to remember that just because you know how to do it doesn’t mean your employees will. As restaurants commonly employee younger workers and students, this is a great opportunity to train them just how you want them.

#2: Plan Ahead

You walk into work, and you’re immediately bombarded by questions, problems, other things that get you off track first thing.

Let your team know that for the first 30 minutes – hour of your day, you are in your office getting organized for what’s to come.

Take this time to go over the list of things you need to do. For example, in addition to managing your team, you need to place an order and pull payroll.

Start each day with a fresh list. You’ll feel so much better as you’re able to check items off.

In addition, use this time to go over employee work schedules, look at your restaurant’s social media, check out your online reviews, look over reports, assess the kitchen, and consider new training techniques.

Don’t be afraid to shut your door but do give your employees a time frame because they’re sure to have questions.

#3: Celebrates Employees

Your staff is the face of your restaurant. When your team is happy, your customers are happy.

You want to encourage team work and celebrate your employees. Treat them with the same respect you’d treat your customers. Why? When your employees feel appreciated by you, they’ll translate that into better service to your guests.

One of the best things you can do is recognize and comment on the positive things you see your team doing. Celebrate the wins and provide plenty of positive reinforcement.

You’ll find this empowers your employees to want to provide better customer service. They’re also more likely to stick around so your retention goes up.

#4: Encourage Customer Service

Hand-in-hand with treating your staff well is promoting a culture of service.

Show your staff that you value your guests. After all, they are the reason your restaurant opens its doors every day. Your customers are vital to your success. (tweet this)

Train your staff to provide the best service possible. Do this when they start and provide refresher training on an ongoing basis.

You’ll create loyal customers who go on to be your brand ambassadors.

Restaurant Manager

Your values define the culture and ambiance of your restaurant.

#5: Promote Company Values

Why does your restaurant exist? What are your values? Do you know what your mission is?

Effective restaurant managers can answer these questions. They support the brand and goals of your restaurant. They work to promote your company culture and your values.

For example, your restaurant is a business that’s been in your family for 50 years. You’ve worked hard to create a large family that includes your customers and your employees.

You want everyone who walks in your restaurant to feel like they’re eating at grandma’s house. In addition, you want them to know you care about them and appreciate their patronage.

It’s up to your restaurant manager to help portray these values to your staff. Make sure the manager knows, understands, and can promote your company culture.

#6: Know How to Have Fun

Restaurant work is tough. Your team is on their feet everyday working with the public, and they must have their best face forward for much of their work day.

It’s up to you to keep it fun. Your job as the restaurant manager is to make sure your employees are enjoying their job. If they’re having fun, your customers will feel the magnetic ambiance in your restaurant.

You can also carry over the fun to your customers and bring some fun activities.

#7: Increase Efficiency

There are ways to increase the effectiveness of your team. While managing a restaurant takes a lot of time and mental power, you can use tools to help.

For example, you might use a scheduling app to make scheduling your employees’ shifts easier. It would also let them swap shifts, so you don’t have to deal with multiple slips of time-off requests.

You can also use productivity apps to organize your own day and activities and other apps to keep your team informed.

You’ll find many online apps available, and your restaurant’s POS might have some of these capabilities. Be sure and investigate them and see which ones would enhance your productivity and increase efficiency.

#8: Have an Open Door Policy

The final habit of a great restaurant manager is someone who knows and understands the value of good communication. A skilled manager knows the value of two-way communication.

Start by having regular staff meetings. They don’t have to be long, but they can be a short time before each shift where the manager checks in with the team so, everyone is on the same page.

In addition, the great manager lets his/her team know that the door is always open for a discussion, either positive or negative.

Your restaurant will have more success if your employees feel valued and listened to, making two-way communication vital. (tweet this)

Final Thoughts

It takes a highly motivated and skilled person to be a successful restaurant manager. This person must have the right people skills, leadership capabilities, and administrative know-how to get the job done.

The great restaurant manager is capable of wearing many hats throughout the day and putting new ones on with ease.

Once you’ve found the perfect person to fill these shoes, support him/her, provide ongoing leadership and customer training so they have the best shot at success.

At Restaurant Engine, not only do we create great, responsive websites, but you can count on us to create a website that drives business to all your restaurants and edges you above the competition by using mobile-friendly design with a terrific user experience. Ready to take the plunge and create a website with an online menu, blog and beautiful photos? Get your free website consultation today!

Image: rawpixel and Wade Austin Ellis on Unsplash

After grinding it out all week long, the sacred weekend is finally here; and now, it’s time for a night on the town.

 

Now comes the tricky part: what to do?  Chances are, the town you’re venturing out into offers a ton of options – from dinner, to live music, to drinks, to movies.  And when you’re trying to find that perfect formula for your evening, things can get tricky; especially considering you have to sift through many websites and apps to get the info you want.

 

So after an hour of searching, you finally land on that ideal evening schedule, do some quick math estimates, and boom: you realize you’re in way over your head financially.  Nights out can get expensive – and trying to keep things reasonable makes planning gets even tougher.

 

The time has come to get people away from planning, and back to the fun with Way: the leading all-in-one service marketplace.

1-855-464-8744

The mission of the iOS and Android-powered Way app is to help everyday people find the best their city has to offer through convenience and fair prices.  This starts with an easy-to-navigate user interface that makes getting event tickets, making restaurant & parking reservations, and planning many other parts of your night infinitely easier.

 

But that’s not all – Way also offers users exclusive deals on activities like these, and more.  In just a matter of seconds, consumers can browse through offerings posted by local merchants – who can post these deals and a description of their services very quickly in their own right.

 

The app’s main dashboard is broken down into key categories like “Parking”, “Movies”, and “Events”, with a search option by address, city, and/or venue.  Other features and benefits the platform offers include:

 

  • The ability to book an entire night out from one application/website
  • An additional marketing opportunity for merchants, service providers, and venues
  • Discounts available for students
  • Allows businesses to communicate with buyers through a messaging system
Android

Way was founded in 2014 by Binumon T. Girija, and has since amassed millions of happy users while raising millions of dollars in VC funding.  Going forward, the company hopes to continue fortifying its presence in major markets around the US – eventually expanding globally and adding even more functionality to the platform.

 

Search for Way in the App Store or Play Store to see what all the hype is about; or, you can learn more about it by visiting www.way.com.  The Founder can also be reached directly at binu.girija@way.com.

 

Photos: Way.com

The post Way: Find Out What’s Around You appeared first on KillerStartups.

La Casa de las Carcasas

La Casa de Las Carcasas, c’est le nom de l’entreprise espagnole qui vend principalement des protections pour des téléphones portables. C’est une chaîne de magasins qui a connu un grand succès depuis 2013, lorsqu’ils ont ouvert leur première boutique en 2013 à Madrid, et qui compte aujourd’hui avec plus de 100 points de vente physiques.

Ismael Villalobos nous explique comment ce projet est née et de quelle façon l’analyse de données des points de vente leurs a permis d’optimiser sa stratégie commerciale.

  • Bonjour Ismael, pouvez-vous nous expliquer l’origine de « La Casa de las Carcasas » ?

« La Casa de las Carcasas » est un projet qui a commencé à l’origine dans la vente en ligne, et plus tard on a ouvert des magasins physiques. Mon idée était de vendre un produit avec le plus grand nombre de client potentiels, et c’est comme ça que je me suis intéressé à la vente d’accessoires pour téléphones et housse mobiles, avec une clientèle très vaste.

Le marché a même évolué très positivement. Il y a 6 ans, notre public cible était compris entre 16 et 65 ans et aujourd’hui il est compris entre 11 et 75 ans même plus, ce qui élargit le nombre de nos clients potentiels.

  • L’année dernière vous avez franchi le cap des 100 magasins physiques. Quelles sont vos priorités au moment de choisir un emplacement pour ouvrir un nouveau point de vente ?

Notre priorité est de faciliter les choses au client dans tous les aspects. L’un d’eux étant l’emplacement, nous essayons toujours d’être présent dans les rues les plus commerçantes et dans les centres commerciaux les plus visités.

  • Quel est le rôle de votre magasin en ligne par rapport à vos magasins physiques ?

Notre magasin en ligne n’est pas simplement un e-commerce pour faire des achats, mais une vitrine pour tous ceux qui veulent en savoir plus sur nous, sur notre produit, où nous sommes, etc.

  • Selon vous, quelle est l’importance d’analyser et de mesurer les données dans le commerce retail ?

L’importance d’analyser les données est de savoir d’où vous venez, où vous êtes et où vous allez. Mesurer et analyser des données dans le commerce retail vous donne l’opportunité d’éliminer les obstacles dans les domaines où vous échouez, de les identifier et de voir mathématiquement quel est l’impact des actions prises par l’entreprise.

  • Quelle utilisation faites-vous des outils de Retail Intelligence de TC Group Solutions et quels avantages en retirez-vous ?

Ces outils nous permettent de créer plus facilement des créneaux horaires pour le personnel, basés sur les entrées, beaucoup plus efficaces ; augmenter le taux de conversion et réduire les excès de personnel à des heures où on n’a pas autant d’affluence et avoir plus de personnel à des heures pointes. Nous avons observé des magasins qui, à une distance de 300 mètres les uns des autres, ont des différences de trafic très importantes dans le même créneau horaire et que nous avons utilisé par erreur les mêmes charges horaires des équipes de vente.