by Marc Hurwitz

A new hotel restaurant is on its way to an historic section of Boston, and the people behind an award-winning Somerville dining spot will be running the place.

According to an article from Eater Boston, Katrina Jazayeri and Josh Lewin of Juliet in Union Square will be opening Peregrine, which will be located inside the upcoming Whitney Hotel on Charles Street in Beacon Hill. The new restaurant will focus on coastal Mediterranean fare with influences coming from Italy and the islands of Corsica, Sardinia, and Sicily, along with the Catalonia region of Spain and elsewhere in the region. The post mentions that wines offered will come from Italy and Spain as well, and French and other Mediterranean options will also be available–and craft cocktails will be included. If all goes as planned, Peregrine (and the hotel) will be opening sometime this spring.

Juliet, which first opened in 2016, is a European-style cafe that has received much praise including Bon Appetit nominating it for best new restaurant in America.

The address for Peregrine–and the Whitney Hotel–is 170 Charles Street, Boston, MA, 02114.

Follow us on Twitter at @hiddenboston

[A related post from our sister site (Boston’s Hidden Restaurants): List of Restaurant Closings and Openings in the Boston Area]

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Todays Restaurant Industry

2019 Restaurant Outlook

The restaurant industry outlook for 2019 is moderate with a steady growth in sales, as has been true for the past decade. According to the U.S. Bureau of Economic Analysis, the U.S.’s gross domestic product increased by 3.4% in the third quarter of 2018. However, consumers still have less money to spend on food. Expenses are high and wages are stagnating.

The good news is, they still spend about half of their food budget on restaurant food. The bad news is that restaurants are having to compete more and more to serve consumer needs. With innovation, nonetheless, restaurants might have a shot at winning consumers over and increasing their profits by a considerable margin.

Food Delivery Services

Unfortunately, consumers are trending towards convenience over a dining-out experience. Instead of leaving home to pick up food themselves, the convenience of delivery is holding their interest.

Third-party delivery services, such as the ubiquitous Uber Eats and GrubHub, are keeping in with the times. Analyzing user data and trends, they are focusing on innovating with restaurants in the creation of “ghost restaurants”.

Ghost restaurants are a means of matching consumers with the foods they were craving but weren’t finding through traditional brick-and-mortar restaurant searches. This means partnerships with traditional restaurants that already have the infrastructure in place to cook the foods sold by these virtual restaurants.

In exchange, restaurants experience a significant uptick in sales. Betsy Levya, owner of the Brooklyn bakery La Gran Via Bakery, was approached with the idea by Uber Eats and reacted with suspicion at first. However, soon after setting up her hamburger side business, she told NPR, “We’ve increased our sales by about 30 percent. So it’s very exciting.”

Though Uber Eats takes a mighty chunk of the profits through fees to restaurants and consumers alike, the boost in revenue is not to be ignored.

Meal Kit Delivery Services

A massive boom in competition has been the introduction of meal kit delivery services. This is especially true since 90% of adults still prefer home-cooking to dining-out.

According to Chick-fil-A, however, this boom might be a way to innovate and increase restaurant profits.

They’re currently experimenting with meal kits sold at 150 of their locations. Customers can pick up a chicken-based meal immediately, along with their usual fast-food dining, rather than invest in a meal a week in advance. Combining immediacy with familiar ingredients and lower prices just might win out the day.

Innovation Is Within Your Reach

Looking to increase your sales revenue for 2019? Contact TRG today to get a head start on the competition.

The post 2019 Restaurant Outlook: Moderate Growth, Shifting Consumer Interests appeared first on Restaurant Consulting, Restaurant Design, Business Plans, Menu Development, Food Service Consultants.

10 Habits of A Great Restaurant Manager

Use these tips to train your new manager for success.

Running a successful restaurant can be challenging on even the best of days. With a large staff to manage and customers to feed, your restaurant manager feels the stress.

You want to provide the best tool for your manager to do his/her best. It’s in your best interest to support your restaurant manager and help him/her succeed because ultimately that means your restaurant does better.

Let’s look at this list of eight habits of a great restaurant manager. Whether you’re hiring a new team member or supporting a current one, here are some tips to get you both moving in the right direction.

#1: Lead by Example

A great restaurant manager showcases good habits by modeling them.

Train your staff by leading by example. For example, if you want your staff to come to work on time, your manager should arrive on time. If you want your staff to clean the restaurant properly, the manager should show them how.

It’s good to remember that just because you know how to do it doesn’t mean your employees will. As restaurants commonly employee younger workers and students, this is a great opportunity to train them just how you want them.

#2: Plan Ahead

You walk into work, and you’re immediately bombarded by questions, problems, other things that get you off track first thing.

Let your team know that for the first 30 minutes – hour of your day, you are in your office getting organized for what’s to come.

Take this time to go over the list of things you need to do. For example, in addition to managing your team, you need to place an order and pull payroll.

Start each day with a fresh list. You’ll feel so much better as you’re able to check items off.

In addition, use this time to go over employee work schedules, look at your restaurant’s social media, check out your online reviews, look over reports, assess the kitchen, and consider new training techniques.

Don’t be afraid to shut your door but do give your employees a time frame because they’re sure to have questions.

#3: Celebrates Employees

Your staff is the face of your restaurant. When your team is happy, your customers are happy.

You want to encourage team work and celebrate your employees. Treat them with the same respect you’d treat your customers. Why? When your employees feel appreciated by you, they’ll translate that into better service to your guests.

One of the best things you can do is recognize and comment on the positive things you see your team doing. Celebrate the wins and provide plenty of positive reinforcement.

You’ll find this empowers your employees to want to provide better customer service. They’re also more likely to stick around so your retention goes up.

#4: Encourage Customer Service

Hand-in-hand with treating your staff well is promoting a culture of service.

Show your staff that you value your guests. After all, they are the reason your restaurant opens its doors every day. Your customers are vital to your success. (tweet this)

Train your staff to provide the best service possible. Do this when they start and provide refresher training on an ongoing basis.

You’ll create loyal customers who go on to be your brand ambassadors.

Restaurant Manager

Your values define the culture and ambiance of your restaurant.

#5: Promote Company Values

Why does your restaurant exist? What are your values? Do you know what your mission is?

Effective restaurant managers can answer these questions. They support the brand and goals of your restaurant. They work to promote your company culture and your values.

For example, your restaurant is a business that’s been in your family for 50 years. You’ve worked hard to create a large family that includes your customers and your employees.

You want everyone who walks in your restaurant to feel like they’re eating at grandma’s house. In addition, you want them to know you care about them and appreciate their patronage.

It’s up to your restaurant manager to help portray these values to your staff. Make sure the manager knows, understands, and can promote your company culture.

#6: Know How to Have Fun

Restaurant work is tough. Your team is on their feet everyday working with the public, and they must have their best face forward for much of their work day.

It’s up to you to keep it fun. Your job as the restaurant manager is to make sure your employees are enjoying their job. If they’re having fun, your customers will feel the magnetic ambiance in your restaurant.

You can also carry over the fun to your customers and bring some fun activities.

#7: Increase Efficiency

There are ways to increase the effectiveness of your team. While managing a restaurant takes a lot of time and mental power, you can use tools to help.

For example, you might use a scheduling app to make scheduling your employees’ shifts easier. It would also let them swap shifts, so you don’t have to deal with multiple slips of time-off requests.

You can also use productivity apps to organize your own day and activities and other apps to keep your team informed.

You’ll find many online apps available, and your restaurant’s POS might have some of these capabilities. Be sure and investigate them and see which ones would enhance your productivity and increase efficiency.

#8: Have an Open Door Policy

The final habit of a great restaurant manager is someone who knows and understands the value of good communication. A skilled manager knows the value of two-way communication.

Start by having regular staff meetings. They don’t have to be long, but they can be a short time before each shift where the manager checks in with the team so, everyone is on the same page.

In addition, the great manager lets his/her team know that the door is always open for a discussion, either positive or negative.

Your restaurant will have more success if your employees feel valued and listened to, making two-way communication vital. (tweet this)

Final Thoughts

It takes a highly motivated and skilled person to be a successful restaurant manager. This person must have the right people skills, leadership capabilities, and administrative know-how to get the job done.

The great restaurant manager is capable of wearing many hats throughout the day and putting new ones on with ease.

Once you’ve found the perfect person to fill these shoes, support him/her, provide ongoing leadership and customer training so they have the best shot at success.

At Restaurant Engine, not only do we create great, responsive websites, but you can count on us to create a website that drives business to all your restaurants and edges you above the competition by using mobile-friendly design with a terrific user experience. Ready to take the plunge and create a website with an online menu, blog and beautiful photos? Get your free website consultation today!

Image: rawpixel and Wade Austin Ellis on Unsplash